Our reputation as a quality provider of secure scanning and digital conversions is based on consistently exceeding our client’s expectations. We achieve this by having a comprehensive Quality Control Plan and strict adherence to rigorous quality standards.
Standards of process and procedure have been developed and are included in all our records and information management projects. Standardization enables high-quality production of goods and services on a reliable, predictable, and sustainable basis. Standardization assures us that important elements of a process are performed consistently and in the most effective manner. Changes are made only when data shows that a new alternative is better. Use of standard practices allows us to:
- Reduce variation among individuals or groups and make process output more predictable
- Provide “know-why” for operators and managers
- Provide a basis for training new people
- Provide a trail for tracing problems
- Provide a means to capture and retain knowledge
- Give direction in the case of unusual conditions
Our standard process incorporates a “single task” function that enables team members to conduct Quality Control (QC) of the previous task before conducting their assigned task. These controls allow for a 4-point QC system that has been developed over 20 years to address expected errors. Each error is always documented and tracked to identify the root and process changes are made accordingly. We have developed studies and compiled data that validates a document requires a 4-point check to ensure the maximum accuracy and accountability.
The utilization of technology and internal controls also allows us maximum control of the stages, tasks and final audit of every project. If you’d like to learn more about how we implement our quality control into every stage of your digital transformation, please contact us today.